SHIPPING AND DELIVERY
Gift Card orders are processed and shipped the next business day. Monday-Saturdays excluding holidays. Gift cards are shipped using USPS First Class mail. Typically, you can expect to receive your order within 5-7 business days within the U.S (Canada 10-14 days). Gift cards shipped via USPS First Class Mail cannot be tracked. Please make sure the shipping address is complete and correct. Hy’s Steak House is not responsible for shipping delays due to courier error or inclement weather.
ORDER CANCELLATION
Gift cards that have already been processed and shipped are non-refundable.
To cancel and order, you must contact customer support by calling (808) 922-5555. Every effort will be made to accommodate the cancellation of your order as long as it has not been processed and shipped.
When contacting customer support to cancel an order, please be ready to provide your name, the date of purchase, the invoice/order number and your contact information. Please note that if the item has been processed and shipped, the order cannot be cancelled.
Purchases cannot be insured for loss or theft. Hy’s Steak House will not re-issue or reimburse gift cards that are lost or stolen or expired.
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